Support

TypeInitializationException: A network-related or instance-specific error... [Error: 26]
Issue: You receive the following error when trying to login to Forecast 5. Forecast 5 cannot continue because of an exception occured. Error: 26 - Err...
Fri, 16 Feb, 2018 at 2:57 PM
Update: Could not connect to Forecast 5 Auto-Update Server.
Issue: Could not connect to Forecast 5 Auto-Update Server. Next try in 1 day. You may receive this error when launching Forecast 5. As the error sugge...
Fri, 16 Feb, 2018 at 4:03 PM
Why are my records are greyed out.
Issue: When opening my forecast, my records are all greyed out. Solution: Check that What If mode is not on. You will be unable to edit ...
Fri, 16 Feb, 2018 at 4:07 PM
Settings: Parameters are not updating my records
Issue: I have changed my parameter defaults under settings and they are not updating the records. Solution: Changing the parameter default for t...
Fri, 16 Feb, 2018 at 4:08 PM
P&L Reports - Unable to view reports
Issue: When trying to run the P&L report, the report will not display. All other reports are working fine. Solution: This is caused by the u...
Fri, 16 Mar, 2018 at 9:28 AM
Unable To Activate License Manually or Online - Access Denied
Issue: When trying to activate online or manually, you are receiving a access denied message to the following path: C:\ProgramData\Forecast5 Solutio...
Mon, 26 Mar, 2018 at 5:08 PM
Hotlink Error: "Exception of Type 'Forecast5.Model.HotlinkException' was thrown."
Issue: When trying to setup a second Hotlink record, you receive this error: Exception of type 'Forecast5.Model.HotlinkException' was thrown....
Tue, 29 May, 2018 at 3:54 PM
One Touch Reporting - An error occured while using the template
Issue: When trying to create a OTR report from Forecast 5, you are receiving the error below:   Cause: This can be due to a number of reasons: ...
Wed, 13 Jun, 2018 at 12:00 PM
Database creation: NullReferenceException
Issue: When trying to create a new database, you are receiving the following error but the database is still created in SQL:  NullReferenceException O...
Mon, 13 Aug, 2018 at 8:11 AM
Upgrading Forecast 5 when on a network/server
When updating Forecast 5 to the latest version, users on a network or server must consider a few things: 1. No one must be using the program during the ...
Thu, 19 Jul, 2018 at 4:06 PM